... Yes, all room reservations require a credit card guarantee. ...
How do I cancel my hotel reservation without a charge
... To cancel your booking without incurring charges, please contact our Reservations Department at least 72 hours prior to your arrival
Note that cancellations only apply to our Room Only or Room & Breakfast rates as Early Bird Deals are non-refundable ...
What are the standard check-in and check-out times of the hotel?
... You can check-in from 14:00 and check-out at 12:00 ...
What room types do you have?
... We have 122 guest rooms. Here are the details: ...
Room type
Approximate size
Bed types
Maximum occupants
Inter-connecting rooms
Sleep
29 sqm
King or Twin
3
Dream Room
29 sqm
King or Twin
3
Dream Lake Room
29 sqm
King or Twin
3
OZO Suite
41 sqm
King
3
Is there a safe deposit box available at the hotel?
... All guest rooms have an in-room safe ...
What proof of identification do I need to provide at check-in?
... Your passport or Identification Card if you are a Sri Lankan national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...
What if someone else booked for me and won't be joining on the trip?
... A photocopy of the credit card with the cardholder's signature and authorisation can be presented. ...
... The Sri Dalada Maligawa (Temple of the Sacred Tooth Relic), Royal Botanical Gardens and Kandy Market Hall are all popular attractions that we recommend you visit ...
Can the hotel re-confirm my ongoing flight and make arrangements for domestic and international flights?
... Yes, we can ...
Is a doctor available at the hotel?
... Yes, an on-call doctor is available. ...
What is the nearest hospital?
... Lakeside Adventist Hospital is approximately 5 minutes from the hotel ...
Where is the nearest bank or currency exchange?
... The nearest bank is 10 minutes away ...
What voltage do you use in Sri Lanka?
... 230 Volts ...
Is it safe to drink tap water in Sri Lanka?
... Unfortunately, the tap water in Sri Lanka is not potable. However, complimentary drinking water is provided in all guest rooms. ...
Do you provide rooms for drivers?
... Yes, accommodation is available for drivers upon request ...
Do you offer discounts for group bookings?
... Yes, please contact our hotel’s Sales department by sending us an enquiry ...
Do you have a pet policy?
... Regrettably, pets are not allowed at OZO Kandy Sri Lanka although guide dogs are permitted ...