Frequently Asked Questions

 Rooms and Rates

Does my room reservation require a guarantee?

... All room reservations require a credit card guarantee. ...

How do I cancel my hotel reservation without a charge

... To cancel your booking without incurring any charge, please contact our Reservation Department at least 72 hours prior to your arrival.

Please note that you must be booked on our Best Available Rate as our Advance Purchase rates are non-refundable in the event of the reservation cancellations, amendments or no shows. ...

What are the standard check-in and check-out times of the hotel?

... Our standard check-in time is 14:00 and check-out time is 12:00 ...

Is Wi-Fi available?

... Yes, we offer free Wi-Fi in all rooms and throughout the hotel. ...

What room types do you have?

... We have 208 guest rooms. Here are the details: ...

Room type	Approximate size	Bed types	Maximum occupants	Inter-connecting rooms
Superior	25 sqm	King or Twin	2
Superior Two Bedroom	50 sqm		6
Deluxe	25 sqm	King or Twin	2
Deluxe Ocean View	25 sqm	King or Twin	2
Deluxe Corner	32 sqm	King	3
Deluxe Pool	25 sqm	King or Twin	2
Deluxe Beachfront	25 sqm	King or Twin	2
Deluxe Two Bedroom Beachfront	50 sqm		6
Deluxe Three Bedroom Beachfront	75 sqm		9

Is there a safety deposit box available at the hotel?

... All guest rooms have a safe deposit box available free-of-charge. ...

What proof of identification do I need to provide at check-in?

... Your passport or Identification Card if you are a Thai national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...

What if someone else booked for me and won't be joining on the trip?

... A photocopy of the credit card with the cardholder's signature and authorisation can be presented. ...

 Travelling with Children

Are baby cots available for the rooms?

... Baby cots are available on request for all rooms. ...

Are babysitting services available?

... Yes, we provide this service with extra charge. One day advanced booking is also required. ...

Are high chairs available in the restaurants?

... Yes, we have high chairs in all of our restaurants. ...

 Dining

Is vegetarian cuisine available in the restaurants?

... A selection of vegetarian a la carte dishes is available at all restaurants. ...

Is a special menu available for children?

... Yes it is. ...

Do you have 24 hour room service?

... Unfortunately we do not offer in-room dining. ...

 Hotel Facilities

Is there a swimming pool at the hotel?

... Yes, we have an outdoor swimming pool and a kid’s pool. ...

How much parking space is available at the hotel?

... Our resort can accommodate up to 15 cars. ...

Do you provide special facilities and services for disabled guests?

... Yes, our two OZO Suites are equipped for disabled guests. ...

Do you have a tour desk where I can book excursions during my stay?

... We don’t have a tour desk but our Front Office team are happy to assist with excursion arrangements and visits to Samui’s main tourist attractions. ...

Is there parking?

... Yes, sightseeing tours can be booked at our Front Desk. ...

 General Hotel Information

What are the local tourist attractions?

... We recommend visiting the Big Buddha, Chaweng View Point, Lamai Beach, Namuang Waterfall, Nathon Town, Maenam Beach and Fisherman Village. ...

Are there any golf courses near the hotel?

... The Santiburi Samui Country Club is less than 30-minute drive from our hotel. ...

Can the hotel re-confirm my ongoing flight and make arrangements for domestic and international flights?

... Yes, our team can help you with re-confirmations. ...

Is a doctor available at the hotel?

... We have an on-call doctor available 24 hours. ...

What is the nearest hospital?

... Bangkok Samui Hospital is less than 10-miuntes from OZO Chaweng Samui. ...

Where is the nearest bank or currency exchange?

... Kasikorn Bank ...

What voltage do you use in Thailand?

... 220 Volts ...

What is the VAT refund system in Thailand?

... Tourists are able to claim back the VAT on larger purchases when they exit Thailand. Most department stores are also able to assist in arranging a refund. ...

Is it safe to drink tap water in Thailand?

... The tap water in Thailand is not potable. However, complimentary drinking water is provided in all guest rooms. ...

Do you offer discounts for group bookings?

... Yes, please contact our hotel’s Sales department. ...

Do you have a pet policy?

... Regrettably, pets are not allowed at OZO Chaweng Samui. ...

 Business Travellers

What newspapers do the hotel receive and can these be delivered to my room?

... Please check with our Front Office team when you are at our hotel. ...

Can I rent a mobile phone?

... Sorry, but we don’t provide this service. ...