In memory of His Majesty King Bhumibol Adulyadej of Thailand

OZO Kandy Sri Lanka Guest Room Guest Room

Bright Lights,
Big City

Sleep. Dream. Then step out and soak up the sights, sounds and flavours of a truly global city.

Bright Lights,
Big City

Sleep. Dream. Then step out and soak up the sights, sounds and flavours of a truly global city.

OZO Kandy Sri Lanka

Hotel FAQs

Rooms and Rates

Q: Does my room reservation require a guarantee?
A: Yes, all room reservations require a credit card guarantee

Q: How do I cancel my hotel reservation without a charge?
A: To cancel your booking without incurring charges, please contact our Reservations Department at least 72 hours prior to your arrival

Note that cancellations only apply to our Room Only or Room & Breakfast rates as Early Bird Deals are non-refundable

Q: What are the standard check-in and check-out times of the hotel?
A: You can check-in from 14:00 and check-out at 12:00

Q: Is WiFi Internet access available?
A: Yes, we have free WiFi in all areas

Q: Do you have twin or triple rooms?
A: Yes, we do. Our Sleep, Dream and Dream Lake rooms all offer twin beds. OZO Suites can also accommodate up to three people with a roll-away extra bed

Q: Are King sized beds available in the rooms?
A: Yes, King beds are available in all room types

Q: Is there a safety deposit box available at the hotel?
A: All guestrooms have an in-room safe

Q: Do you have a pet policy?
A: Regrettably, pets are not allowed at OZO Kandy Sri Lanka although guide dogs are permitted

Travelling with Children

Q: Are baby cots available for the rooms?
A: Baby cots are available on request

Q: Are baby-sitting services available?
A: Yes they are. The service is provided on request at an extra charge. One-day advanced booking is also required

Q: Are high chairs available in the restaurants?
A: Yes, we have high chairs in the all-day dining restaurant EAT


Q: Is vegetarian cuisine available in the restaurants?
A: A selection of vegetarian a la carte and buffet dishes are available

Q: Is a special menu available for children?
A: Yes

Q: Do you have 24 hour room service?
A: No. However, room services is available from 06:00 – 22:00

Hotel Facilities

Q: Is there a swimming pool at the hotel?
A: Yes, there is

Q: Do you provide special facilities and services for disabled guests?
A: Yes, we do. Our facilities include a dedicated guest room for disabled guests, wheelchair accessible bathrooms and designated parking

Q: Do you have a tour desk where I can book excursions during my stay?
A: Yes, excursions can be booked through our reception at The Spot

Q: Can we book sightseeing tours directly at the hotel?
A: Yes, our Front Office team members are able to help you with this

General Hotel Information

Q: What are the local tourist attractions?
A: The Sri Dalada Maligawa (Temple of the Sacred Tooth Relic), Royal Botanical Gardens and Kandy Market Hall are all popular attractions that we recommend you visit

Q: Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
A: Yes, we can

Q: Is a doctor available at the hotel?
A: Yes, an on-call Doctor is available

Q: What is the nearest hospital?
A: Lakeside Adventist Hospital is approximately 5 minutes from the hotel

Q: Where is the nearest bank or currency exchange?
A: The nearest bank is 10-minutes away

Q: What voltage do you use in Sri Lanka?
A: 230 Volts

Q: Is it safe to drink tap water in Sri Lanka?
A: Unfortunately, the tap water in Sri Lanka is not potable. However, complimentary drinking water is provided in all guest rooms

Q: Do you offer discounts for group bookings?
A: Yes, please contact our hotel’s Sales department by sending us an enquiry

Business Travelers

Q: What newspapers does the hotel receive and can these be delivered to my room?
A: Complimentary newspapers are available in public areas for free while local newspapers can be delivered to your room on request at a charge. Please contact our Front Desk for more information.

Property Information

No 31, Saranankara Mawatha, Kandy, Sri Lanka